PLEASE READ THE INFORMATION BELOW BEFORE SCHEDULING
Winter Sick Policy: If you are contagious with an illness or skin condition, please contact me to reschedule at no charge. If you arrive with symptoms of a cold, cough, flu, stomach bug, sore throat or other viral illness no matter how mild, you will be turned away and asked to reschedule. Wait at least a few days after all symptoms have gone to reschedule your appointment. Then, I will get you in ASAP. Please give me as much notice by text (415-410-4622) as possible.
Coming to my office sick makes it very likely I will have to take significant unpaid time off and may cause illness for my other clients that I come into contact with before I realize I am sick. Both I and many of my clients have compromised immune systems. Massage is a very close contact endeavor. For this reason, clients who arrive and do not inform me of illness may not be allowed to reschedule. Thank you for respecting my clients' health, my health and my livelihood.
Scheduling: New Clients - First time clients should schedule online through Massagebook to get you into my booking system and receive reminders and directions for your appointment. I only accept text appointments for a first visit for urgent orthopedic sessions. In other words, you are in serious pain or recently injured and need to be seen ASAP. I don't overbook so I can take urgent appointments most days that I am working. Returning Clients - If you are an existing client, you can text me at 415-410-4622 to schedule for any type of session. Please text me with your preferred times.
Hours: Most days 9:30am-9:30pm.
Payments: Prices range from $90-150. I take cash, credit, and HSA/FSA cards. I do not accept checks. Please note when scheduling if you are wanting to apply a special to the session payment. I no longer accept health insurance or auto insurance directly. However, I will provide supporting documents if you would like to claim massage on your taxes as a deduction, or to be reimbursed by your auto or medical insurance. Please notify me at your first appointment. A doctor's referral is sometimes required for these purposes. Usually, any kind of doctor can issue this referral, but you should ask the the authority making the decision before proceeding, for example your tax preparer, HSA administrator, auto insurance or health insurance company representative.
Cancellations: I have a very generous cancellation policy but it is firm. Less than 24 hours cancellation notice results in a 50% charge unless you reschedule at the time of cancellation. After one free reschedule you will be asked to pay the 50% charge at the time of cancellation regardless of the cause. Clients that fail to pay cancellation charges or repeatedly are late or no show will not be allowed to return. This policy allows me to keep my rates reasonable for everyone. If you have an emergency and can't make your appointment, please contact me by text.